How easy is ACT! to use in terms of tracking phone calls and generating reports specifically for a Call Center?
Crystal is the best tool for call tracking. There are crystal reports readers that can be had. If you have ACT 2010, I"d use the OLDDB provider #2 and Crystal REports along with Crystal Clear Provider. Many aCT consultants can provide this or if you contact me, I'd be glad to have conversation with you about some options.Crystal is the best tool for call tracking. There are crystal reports readers that can be had. If you have ACT 2010, I"d use the OLDDB provider #2 and Crystal REports along with Crystal Clear Provider. Many aCT consultants can provide this or if you contact me, I'd be glad to have conversation with you about some options.
If you are wanting to track call volume and are familiar with ACT, ACT should meet your needs. The reports would really bring some value to the entry project without having to move to an a new platform
